日月光(ASE)某位工程师,离别感言, 这篇文章,造成公司不小的震撼, 还被副总约谈一番, 经过几番慰留,目前暂以留职停薪处理,完成学业再说!原文是英文,已附上翻译.
I will end my job in ASE on 8/31 and then I will go to study?inNational Sun-Yan-San University.I want to appreciate many peoplein ASE during my working time.am glad to cooperate with you over two years.
I entered ASE on 2000/3/13. It's nearly my first job (my firstjob existed only one month) after I graduated from army, and Ilearned> many things during two years. There are many advantages inthis company.
First, the hierarchy in ASE is not very obvious. The distinctnessamong manager, staff member and clerk is latent and working atmospherein ASE is approximatelyharmonious.That's the reason why I can stayhere over two years.
Second, semiconductor industry is a global competitive environment.Working in ASE can help me to extend my vision about world environment.Working in ASE can help me to extend my vision about world because I have many opportunities to work with people from many countries.English ability improvement is the largest income for me in my careerlife. This experience can help me to compete with other people in this globalize competitive market in the future. Working in IC assemblyindustry can study about knowledge of all the semiconductor supply chain from wafer fabrication to SMT.
It's a good way to involve into electronic engineering formechanical background engineers.
Third, I studied mechanical engineering in university and ingraduated school; working experience let me know about that other subject isalso important for an engineer. I didn't like chemistry in school, butwe have many chemical materials here and engineers need to haveknowledge about materials.This let me understand what's application ofknowledge in school and I also try to learn many things about semiconductorby myself after work. These are my incomes in ASE during these two years.
Working in a large company can also let me know about what otherdepartment doing in an enterprise like human resource, producingmanagement,inventory, and many things. ASE is an institutional company.Maybe someone doesn't think so.?But if we compare with some othercompanies, ASE is really more institutional in many departments.
However, I also have some suggestions and complaints about ASE.?The definition of position of process engineer is not very clear.After worked here over two years, I am still not sure what's thedifference among process engineer, R&D engineer and QA engineer.?People in production line also don't know about this point.?So there aremany tedious things need process engineer to do.
Most things I handled in my first year in ASE are excursive eventshappened in production line. I always answer phone from productionline,"There is a wetting not enough case, and what should we do" Whatcan I do?? The solution is to reject or to waive.?Isn't it the job ofQA engineer?
Why don't people in production call QA engineer to argue the waivedcriteria with QA engineer? Why I must waive the products for productionline? Why don't people in production line be responsible for their fault?
Most of my time in first year is to sign "Hold and Release notice" dayafter day.Isn't it the job of supervisor in production line?
I supposed job of process engineer is similar with R&Dengineer,but besides new process and material phased in, we also have to handleall the tedious and trouble things happened in production line. Theyare like they can't find travel cards, lead-frames are not enough, theyset up by wrong parameters, and they don't know where the products shipped.Most of our energy is be exhausted by these boring and routine thingshappened in production line. I don't think that process engineer still haveinteresting to learn about new invention in assembly technology aftertwisted by these tedious things. Therefore when we really meat large troublefrom customer complaint, we don't know how to solve it.
It's like n-VIDIA case, and we lost a large customer. Engineersare exhausted by so many little tedious things and then they don'thave enough ability to solve real excursion needs engineers to handle.We can even say it's lack of professional ability. In my opinion, anengineer should be trained to have ability to solve big trouble, not the chicken feathers and garlic skins. On the other hand, an engineer's abilityshould be based on knowledge of materials, process, and equipment butdoesn't on tedious administration procedure.
Peter Drucker proposed that enterprise must reduce tedious thingsfor knowledge worker whose contribution is not handling these routinethings.
Does ASE consider engineer be a knowledge worker? When we phased in anew material, most we can do is to try and error. We try to usedifferent materials and processes and to compare them by reliability result.
We always do experiment blindly from customer's request. Manyengineer don't have enough knowledge background to convince customer it'sunnecessary to do it because engineers don't have enough time to study.?Theseboring excursive events only exhaust them and engineers don't grow up intheirknowledge.When they notice about this, the only thing they can do is to changea new way in their career life.
If we really hope that engineers can extend their knowledgeduring working,we should train people in production line to handle somethingindependently.At least, I don't consider to sign "hold and release notice" or to change the defect code to die discrepancy code or to account how manydies lost during process or to bind working instructions on travel cardscan help engineers to extend their knowledge.?
I think that company provides 30000 one month to an engineer alsodoesn't want he only to handle this kind of things.
What's the definition of character for process engineer? It's confinedin manufacture engineer or R&D engineer? If we define PE in manufactureengineer, we should reduce developing loading and if we define PE in R&Dengineer,we should reduce tedious things handling from production line.
No matter what kind of identification, I think an engineer must focusedhis career on improve professional knowledge and ability, not onsigning notice, changing defect codes, binding travel cards, falsifying data,or picking up the pieces. However engineers in ASE waste their 80% timeon these tedious things.
Although most of time for a process engineer is to handle excursionin production line, quarterly merit score is according the quantityof reports you provided.?It's very well to assess staff by quality scores,but items are not matched with percentage of working loading. I don'tknow what's the purpose the managers want engineers to do. If I give uphandling excursion and let production line to do by themselves and I just workhard to write many reports in the office,I can still get high scores in every quarterly merit.
Why do I need to be twisted by tedious things?Is writing reports really the main job of process engineer?Apparently, managers want us to focus on OJT,project and task.?But if we really respect engineer's knowledge growing up and on job training,I consider that we must reducing tedious things loading to engineerandgive us more time to study.
Learning is also one segment of our job in studying organization.Learning new knowledge shouldn't be the another loading for us.
Do anyone try to search the solution from our KM server? Do you knowthe cause of delamination? Do you know the cause of solder voids afterSMT? When I met these case, I try to find solution through our KM server,but I am disappointed. I can't find information of delmination and soldervoids. So I try to search by Internet. When I key in delmination,reliability,PDF in GOOGLE, I can get hundreds papers talked about?reliability.
I knew that delamination caused by thermal stress and moisture throughdifferent failure phenomenon. When I got complaint about solder voidsfrom customer,I also try to search solder voids, SMT, PDF through GOOGLE,and also? get hundreds papers talked solder voids caused by IRreflow problems.?
We even don't know that many problems had been sloved by otherpeople. Some companies showed their research result publicly. I feltthat I should have confidence to tell customer it's SMT problem and thenI got help from PC-Liu talked to me it's caused by via hole on the PCB throughIR reflow.
After we took samples to QA to do FA, the SEM shown it really causedby SMT problem not the package problem. I solved this problem throughknowledge and expert's help, not through handling tedious things from MFG.Handling rountine can only add our experience, but can't add our knowledge!However there are many troubles need to be solved by engineer'sknowledge!
有人试着透过KM的主机寻找解答吗??你知道造成delamination的原因吗?你知道经过表面黏着後造成锡孔洞的原因吗?当我遇到这问题时,我试着透过我们的KM主机寻找解答,可是我感到失望,我无法发现delamination和锡孔洞的资讯.所以,我透过网际网路去搜寻当我在GOOGLE打入delamination, relaibility, PDF时,我可以得到数百篇有关可靠度的文献.?我知道了delamination是由气和热应力造成的, 由不同的失败模式可看出结果当我接到客户有关於锡孔洞的抱怨,我也试着透过GOOGLE搜寻solder voids, SMT, PDF并且得到百篇的文献讨论由造成的锡孔洞.一些公司很大方地公开他们的研究成果.我觉得我应该有信心告诉客户,这是SMT的问题.
我解决这问题透过的是知识和专家的协助,而不是透过处理生产线的琐事,处理例行事务只能增加我们的经验, 可是无法增长我们的知识 然而,很多的问题却是需要透过工程师的知识来解决
We found corrosion after wafer sawn for one customer. Customer giveus many wafers to saw. Our D/A engineer just take wafers to MFG to sawagain and again. If you read text book of wafer fabrication, textbook tellyou corrosion caused by chemical residue after etching.Wasting one days to saw wafer is worse to wasting two hours to read textbook.
In my opinion, if we can't tell customer this, sawing wafersexperiments again and again only waste our time and money and can't get anyeffective improvement. We stand behind machine all day long to watch themachine sawing wafers.Engineers feel very tired certainly. Why don't weshow the information on textbook to customer and tell them it caused by waferfabrication
If wafer fab doesn't want to improve, assembly house can't geteffective improvement.
Another complaint is the thing everyone has ever known, salary andwelfare. Have you ever watched discussions in BBS of Internet about ASE?Most discussions are complaining about the low salary.Despite somebodycomplains about low salary, ASE still has a loud reputation in societyfor people who don't know inside information.When my friends knew about I am working in ASE, they usually showed
admiration and asked:"Oh ochyou must have over 500000 NT dollars one month."I just laughed and didn't answer them.
This joke demonstrates that salary in ASE is lower than the averagelevel people noticed in industry. I think it's not a glory for the secondlargest assembly house in the world. At least, we should be equal withASECL,right?
People in ASECL have worked five days a week for a long time. Why dopeople in south Taiwan need to tolerate getting lower salary and welfare?If the salary can't attract an engineer and he can't grow up fromworking.What's the decision he will make? Of course, engineers also handleroutine in some other companies, but they get a lot of stocks or money tokeep they staying.
We all heard that managers announced that top manager has noticedabout this and tried to improve this salary structure. I had heard aboutthis information when I entered ASE, and we heard this kind ofannouncement every year, so I hoped it's really true good news to everyone.
We also know about that top manager wants to promote everyone'sjob title from project engineer to product manager. Girls in club alsocalled public manager, so all of them are managers. In fact, realistic
income of the job is more practical than the title of the job.Salary of assistants in some companies is better than of engineers in ASE.Incomes of assistants in university is over 30000 one month and incomes ofassist professor in university is over 60000 one month. However these jobstitle are named with assist.
The table shows the mean salary in industry, we can compare with them.I hope that we can reach this average level at least.
名次 行业 薪资 1 金融业 34928 2电脑边业 33460 3 半导体业 32990 4电子元件业 32960 5通讯电信业 32810 6 化工业 32780 7 光电业 32500 8 药业 32250 9 出版业 31860 10家电电机业 31760 11 汽机车业 31710 12 纺织业 31650 13 钢铁业 31150 14 贸易业 31130 15电脑软体业 31110 16 网路及网路服务业30970 17 保险业30660 18 橡胶胶带业30650 19 传播业30500 20 汽机车销售业 30350 21 建材厨具业30150 22 电脑及资讯服务业30070 23 金属品业29960 24 营建业29640 25 机械业29430 26 光学仪器业29200 27 超市量贩业29090 28 券业29000 29 百货业28950 30 电脑零组件业28800 31 休旅游业28840 32 食品业27570
|各产业硕士毕业新进人员薪资| 名次 行业 薪资 1 电子元件业 40570 2 通讯电信业 39560 3 电脑软体业 39160 4 半导体业 38740 5 贸易业 37917 6 金融业 37915 7 电脑边业 37760 8 光电业 37570 9 汽机车业 37320 10 化工业 37140 11 纺织业 37130 12 家电电机业 36130 13 钢铁业 35870 14 网路及网路服务业35840 15 券业 35710 16 药业35700 17橡胶胶带业35420 18电脑及资讯服务业39380 19保险业35288 20电脑零组件业34910 21汽机车销售业34840 22百货业34783 23光学仪器业34633 24机械业34590 25金属品业34490 26超市量贩业34067 27传播业34038 28建材厨具业34000 29食品业33880 30营建业33125 31出版业31800 32休旅游业31400
The purpose of OJT system in process engineering department is good.But in version of knowledge management, OJT system is only a documentdeposition system.
The design of search is only be sorted by author. If I want tofind an excursion case, I must know about who the author is. Thetransition speed of server is too slow. When I open an education material,I must wait for minutes and system usually down. The system is not friendlyand people still don't have habit to search solution by system. Top managersonly want engineers to produce many documents, but we don't control thequality and don't build a convenience system for people to use. When we meetproblems,mostly we can't get some help from this server and most peopledon't have habits to collect data to solve problems.
We always blind our head to do many experiments or to edit specious reason to convince customers but we don't know how to use knowledge to explain problems. The result is everyone felt tired but problems still exist because everyone use labor concentrated method to solve problems
高层主管只想到要工程师提供很多的文件，但是我们没有管控品质，并且未建立一方便人们使用的系统。当我们遇到问题时,我们也不太能从这系统找到什麽有帮助的知识,大部份人也没有习惯去收集资料来解决问题, 我们总是着头拼命做实验,或是编一些似是而非的理由去说服客户,却不知用现有的知识来解释问题.结果是大家都很累, 问题还是存在,大家都用劳力密集的方法去解问题
The labor distribution for process engineer is not fair. Die attached engineer have to handle from grinding to plasma cleaning, and sometimes he is also called by 3rd optical inspection or molding or visualinspection because there are die attached defects found by them. However some stage engineer only handle one process station. Average career life of mdie attached engineers in plant 7 is never over one year because it really too tired.?The labor distribution seems all the same in IC assembly industry,but does anybody review the labor distribution is fair or not? I?suggest that there should be one engineer to handle only die attached,and another engineer to handle grinding to 2nd optical inspection.Plasma cleaning should be belonged to wire bonding engineer.
When I went to ASE, I was be belonged to BCC team. The capacity of BCC increased from 200k one week to 200k one month. The yield improvedfrom 99.5% to above 99.88%. I consider that we are good in PE department.
BCC team didn't received any offical customer complaint when it mass produced in first year. Our effect of OJT and project/task also head the list of successful candidates. However I think we don't get enough notice in PE department. Members of BCC is four men in the first and it's still four men after my leaving.
More capacity of products; more loading for engineers. It's to push egineers to find new jobs ..I have a feeling that BCC is like an orphan to be shifted from here to there beacuse BCC belongs to neither BGA packages nor traditional leadframepackages.
If there is any lack of members for other teams, they will pull people from our team. Maybe it beacuse we don't have big trouble to affect order from customers, so they feel that BCC may or may not be needed. This way is serious attack to member's morale in our team.
当我刚进到日月光时, 被归属於BCC team, BCC从当时的一200K的产量到一日200K以上良率由99.5%提到99.88%以上,我一直觉得本组在程工程处算是表现不错的,BCC 量产第一年没有任何一件正式客户抱怨, 在OJT及专案上的表现也都是名列前矛,?
然而, 我觉得我们在PE部门并没有受到足够的重视, BCC的工程师从一开始的四人到最後我离开後还是四人, 品越做越多, 工程师的负担越来越重, 公司这麽做是在逼人找新头路感觉上, BCC不属於BGA产品, 又不属於传统 钉架产品, 像是爹不疼娘不爱地被人踢来踢去, 各组一有缺人马上就从本组拉人, 许我们没有发生过严重到影响客户订单的大问题, 所以有点可有可无的感觉吧这种作法对於本组的士气是一种严重的打击
It seems like I have more complaints than acknowledgement. I think that since I will end my job, I should tell all the things I want to say to everyone. Maybe it's also the thing you want to say but you don't brave to.I hope that I really response everyone's heartfelt wishes. In my researching career of doctiral students,I hope that I can research knowledge sharing and collection in Internet and how to use information technology and knowledge management to help engineers to reduce theirtedious things to make enterprise staff grow up but exhaust their ability.
At last I still want to appreciate everyone, I hope that everyone can get good salary and grow up in ASE in the future. Maybe we have opportunity to cooperate after I get degree few years lalter.